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Cancellation Policy

Meeting Rooms / Bookings

When space is reserved at The Innovation Spot we turn other members & customers away and do not give them an opportunity to book the room during that time. Although we love to be as accommodating as possible, we do have to comply with our cancellation policy so please be sure you are comfortable with the requirements before booking your reservation, please do not request exceptions to this policy. This policy applies to ALL bookings, regardless of payment method (booking credits or monetary funds). 
 

  • Bookings 4 or more hours in any given day or consecutively booked / multiple day bookings are Non-Refundable upon payment for your reservation. Changes to date/time are not permitted.

  • Bookings less than 4 hours in any given day that are not part of a consecutive or multiple day booking, that are cancelled as follows within the event start time. NOTE: If booking credits were used as the original payment method, should a refund be warranted, credit will be applied to the original bank of credits and will expire as originally assigned.

    • 72 hours or more will receive a 100% refund to be applied towards original payment method.

    • Less than 72 to more than 24 hours will receive account credit to be used within 30 days towards another booking reservation if monetary funds were used as the original payment method (note exception above if booking credits were used as the payment method).

    • 24 hours or less are Non-Refundable. Changes to date/time are not permitted.


Membership Spaces

Termination is based upon membership level:
 

  • All Private Offices (including Mini Glass Offices): Written notice of cancellation is required, followed by two (2) additional billing periods. Vacancy will occur on the last day of the second additional billing period. Fees will not be prorated during the notice period. Payments already processed are nonrefundable.

    • Example: If your Membership payment is due on the 14th of each month and written notice is provided on March 1, your occupancy will end on May 13. You remain responsible for the March 14 and April 14 Membership payments.​

  • Cubicles / Dedicated Desks / Hot Desks / Virtual Offices: Advance notice is not required; however, cancellation must be provided in writing. Cancellation takes effect at the end of the current prepaid service period. Payments already processed are nonrefundable, and no additional Membership Fees will be charged after the effective cancellation date. Failure or refusal of payment does not constitute cancellation; written notice is required.

  • Conference / Meeting Room Plans: A three (3) month initial commitment applies. After the initial commitment, you may cancel by providing written notice before the expiration of the then-current Term. Payments already processed are nonrefundable.

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